The receiver welcomes the customers of the after-sales service and carries out the activating activities of the processes of maintenance, restitution of the vehicles as well as the marketing of products and services. Before any communication activity, he makes the connection between the workshop and the customer by organizing the care and return of vehicles. From day to day, he takes appointments, welcomes clients, analyzes their needs and offers services. The additional sale is an integral part of his activities. He has his space "to himself": a reception area where he receives customers before "receiving" the vehicle.