Tel: (00237) 695 225 222 / 678 783 834 / 677 606 225 (CEO) | Mail:

Our 10 points customer charter

GROUP NCY Motors is committed :

1- To reserve you, a personalized welcome that integrates a listening fast availability of your interlocutor.

2- To give you all the explanations on the intervention, the cost as well as the deadlines registered on your pro-forma invoice for your approval.

3- Compliance of interventions with the pro-forma invoice. No further intervention will be done without your agreement.

4- On the quality of repairs. We always carefully carry out the interventions specified on your pro-forma invoice. Of course, you will only pay what you need if we need to intervene again.

5- During maintenance work on your vehicle, at a specific time of return. If the delay is exceeded and the vehicle immobilized, we provide you with a replacement vehicle.

6- To provide you, on simple request, all the explanations on your invoice which will be in conformity with your purchase order and your pro-forma invoice.

7- To inform you about transportation solutions, replacement vehicle according to the tariffs in force or any other possibility.

8- To offer you a post repair test of your vehicle before delivery following your visit, your phone call or your internet contact.

9- To take into account all claims and provide a satisfactory response within a reasonable time.

10- To develop new service offerings to meet your future needs.